Returns & Refunds
We want you to feel confident when shopping with Retro Luxe. Every item is pre-loved, so please review the product photos, description and condition notes carefully before purchasing.
30-Day Returns
We offer a 30-day return period on eligible purchases.
If you change your mind about your purchase, please contact us within 30 days of receiving your order to request a return.
Returned items must be:
- In the same condition as when received
- Unworn or unused, other than reasonable handling to inspect the item
- Returned with any original packaging, accessories or tags supplied with the item
As our items are pre-loved and individually listed, we cannot accept returns where an item has been damaged, altered or significantly used after delivery.
How to Request a Return
Please contact us through our Contact page with your order number and the reason for your return.
We will provide instructions for returning the item.
Please do not send an item back without contacting us first.
Return Postage
For a change-of-mind return, the cost of returning the item to Retro Luxe is the responsibility of the customer.
We recommend using a tracked and appropriately insured delivery service, particularly for higher-value items. Retro Luxe cannot be responsible for items that are lost or damaged while being returned to us.
If an item is faulty, not as described, or otherwise does not meet your legal rights, please contact us before returning it. We will deal with the issue in accordance with your statutory consumer rights.
Refunds
Once your returned item has been received and inspected, we will process your refund.
Refunds will normally be made to the original payment method.
For eligible change-of-mind cancellations, any refund of the original standard delivery charge will be handled in accordance with applicable consumer law.
Pre-Loved Items & Condition
All Retro Luxe items are pre-loved and may show signs of previous use.
Any known imperfections, marks, scuffs or other condition issues will be described in the product listing and shown in the photographs where reasonably possible.
A return cannot be rejected simply because an item is pre-loved or has a condition characteristic that was clearly disclosed in its listing.
Your Legal Rights
Nothing in this returns policy affects your statutory rights.
For online purchases, UK consumer law provides cancellation rights in addition to the rights you have where goods are faulty, not as described or otherwise do not conform to the contract.